On Sat, 27 Mar 2004 17:43:14 GMT, Victim_Of_Hype@[EMAIL PROTECTED]
wrote:
>When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!!
>-
>I think you must know what I’m talking about. Together, a heavy foreign
accent,
>coupled with a lousy phone connection can only mean one thing... An
outsourced
>operation, in a place like India, China, The Philippines, etc.; where
some
>greedy American cor****ation is saving a few pieces of Silver and
displacing
>American workers in the process.
>-
>The best thing you can do is hang up... look for the companies’ on-shore
counterpart
>and complain! Tell them you’re sick and tired of sub-standard services by
people
>who speak English so poorly that you can hardly communicate... are most
often
>poorly trained... have little accountability for the advice they give
you... often can’t be
>heard clearly because of a poor satellite phone connection...
conveniently block
>their caller-ID... give themselves phony names like ‘Tina’ or ’Jimmy’ (to
deceive you
>into thinking they’re local) and most often provide no avenue to escalate
an issue
>to someone who can really help.
>-
>Cor****ations will only end this practice if they see they’re losing their
customer
>base as a consequence. Let’s start doing our part by starting a
grass-roots
>movement...
>-
>When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!
Good idea.
I was attempting to get a room at a Florida motel. Desk clerk answered
the
phone. I could barely understand her. Hung up. Got a travel service
person
(that could speak english) to find me a room.
I quit CompuServe partially because of the outsourced "help" that was no
help.
Christmas 2002, I tried to simply find out what the extra charge on my
bill was
for. Idiot Indian on the phone said I should call the phone company to
find
out what the COMPUSERVE charge was all about. Duh! I called Earthlink
instead
(have since dumped earthlink because they refuse to filter spam. I was
getting
SWEN virus up to 15 Mb. a day at the worst of it - It would fill up my 10
Mb.
inbox in less than 24 hrs. ATT filters this crap - my inbox never sees
it.)
Dave Head
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