I recently interviewed Robert Green, the author of "Expert CAD
Management", one of the few books available on this topic.
Robert Green is a well known expert. He writes for Cadalyst Magazine,
is an invited speaker at the Autodesk University and at several other
CAD events.
In order to know more about Robert Green and his book you can read the
complete interview on the Novedge blog:
http://blog.novedge.com/2007/07/robert-green-is.html
Franco